FAQ
Frequently asked questions
The questions patients ask most, grouped by topic.
Pricing
How much does it cost to rent the NICE1?
$43.00/day or $300.00/week (CAD), billed in two-week increments. Full pricing is on the pricing page.
Is there a deposit or balance due on delivery?
No — full payment is taken at checkout via Stripe. There is no deposit and no balance on delivery.
Delivery
When does the unit arrive?
Two days before your surgery date, tested and ready, Canada-wide.
When should I order before surgery?
Whenever suits you — delivery is always calculated as two days before the surgery date you give us, however far ahead you inquire.
The device
How is the NICE1 different from an ice machine?
The NICE1 holds a chosen temperature for the whole session; ice-based units start cold and drift warm as the ice melts. See the full comparison for detail.
Coverage
Does insurance or WCB cover this?
It depends on your plan or claim. Mention it in your inquiry, our coverage pages list the paperwork we can supply for common payers.
Didn't find your question? See pricing, specifications, how it works, or a body-area rental page — or just ask us directly.
Ready before your surgery date
Book online in a few minutes, or call us if you'd rather talk it through first — you're dealing with the Canadian distributor directly, not a middleman.
Or call 647-502-7444